• Responding to help desk tickets and configuring networking infrastructure for more than 200 clients, varying from SOHO to multi-site enterprise configuration.

• Expanding understanding of Microsoft 365 administration, including MS SharePoint, MS Azure identity services, and MS Teams phones.

• Configuring network infrastructure for business settings, specifically network switches, firewalls, routers, and iDRAC/iLO.

• Using the ConnectWise suite, Automate and Manage in particular, to oversee clients, endpoints, and the service desk.

• Provided remote and on-site end user support for more than a dozen company properties.

• Interacted with a variety of devices/equipment used in hospitality and food service such as point-of-sale terminals, EMV card readers, KDS bump bars, security cameras and their DVRs, Muzak boxes, and peripherals all applicable to such equipment.

• Grew knowledge of hospitality technologies such as hotel property management systems and point-of-sale software, specifically, CenterEdge and Siriusware.

• Coordinated with varying departments, staff, and vendors to complete a variety of IT projects that have different consumer markets, brand requirements, and site limitations.

• Utilized an on-premise Active Directory forest to administer over users and computers.

• Collaborated with contractors and system vendors for project facilitation.

• Worked as an effective ERP administrator with Global Shop Solutions software and its integrations to meet company needs.

• Optimized warehousing and other inventory-related procedures to increase shipping efficiency and reduce inventory discrepancies by more than 25%.

• Renewed email marketing campaigns to greater than 10,000 recipients.

• Created the company's first IT security policies and trainings.

• Engaged in e-Commerce operations and inventory auditing procedures.

• Primarily a help desk role; assisting students, faculty, and staff with technology issues ranging from cell phone support to desktop/laptop hardware repair.

• First responders to technology service incidents, instructional issues, and network outages.

• Additional technology support duties including printer repair and service management.

• A network technician internship whereas the primary role was to prepare for the upcoming academic year.

• Tested the integration of the Microsoft System Center Configuration Manager (SCCM) for the purposes of software deployment and network access protection.

• Deployed operating systems and other software to machines across the network.

• Engaged in ground-level wiring, hardware diagnosis/repair, and device deployment.

Information Technology