Top 3 Skills Utilized:
Microsoft 365
Web File, & Print Services
VMware Virtualization
Responding to help desk tickets and configuring networking infrastructure for more than 200 clients, varying from SOHO to multi-site enterprise configuration.
Expanding understanding of Microsoft 365 administration, including MS SharePoint, MS Azure identity services, and MS Teams phones.
Configuring network infrastructure for business settings, specifically network switches, firewalls, routers, and iDRAC/iLO.
Using the ConnectWise suite, Automate and Manage in particular, to oversee clients, endpoints, and the service desk.
Top 3 Skills Utilized:
Active Directory
Point-of-Sale Systems
Network Design & Implementation
Provided remote and on-site end user support for more than a dozen company properties.
Interacted with a variety of devices/equipment used in hospitality and food service such as point-of-sale terminals, EMV card readers, KDS bump bars, security cameras and their DVRs, Muzak boxes, and peripherals all applicable to such equipment.
Grew knowledge of hospitality technologies such as hotel property management systems and point-of-sale software, specifically, CenterEdge and Siriusware.
Coordinated with varying departments, staff, and vendors to complete a variety of IT projects that have different consumer markets, brand requirements, and site limitations.
Utilized an on-premise Active Directory forest to administer over users and computers.
Collaborated with contractors and system vendors for project facilitation.
Top 3 Skills Utilized:
Global Shop ERP
Inventory Manangement
Technical Writing
Worked as an effective ERP administrator with Global Shop Solutions software and its integrations to meet company needs.
Optimized warehousing and other inventory-related procedures to increase shipping efficiency and reduce inventory discrepancies by more than 25%.
Renewed email marketing campaigns to greater than 10,000 recipients.
Created the company's first IT security policies and trainings.
Engaged in e-Commerce operations and inventory auditing procedures.
Top 3 Skills Utilized:
General Help Desk Support
Cell Phone Troubleshooting
Laptop Repair
Primarily a help desk role; assisting students, faculty, and staff with technology issues ranging from cell phone support to desktop/laptop hardware repair.
First responders to technology service incidents, instructional issues, and network outages.
Additional technology support duties including printer repair and service management.
Top 3 Skills Utilized:
Wiring & Cabling
Desktop Repair
Windows Deployment Services
A network technician internship whereas the primary role was to prepare for the upcoming academic year.
Tested the integration of the Microsoft System Center Configuration Manager (SCCM) for the purposes of software deployment and network access protection.
Deployed operating systems and other software to machines across the network.
Engaged in ground-level wiring, hardware diagnosis/repair, and device deployment.
Joined the Institute of Electrical & Electronics Engineers as a Student Member
PSB Model United Nations Member 2018 - 2021
Treasurer 2019 - 2020
Graduated with the 2017 Outstanding Senior Award
Internet Protocol Suite (DHCP, DNS, IIS, SMTP, SSH, etc.)
HP/Aruba Switches
Cisco Routers
SonicWall Firewalls
Wireless Access Points
HP/Aruba
Netgear
Thin Client Integration
General Desktop/Laptop Repair
Printer Repair
Wiring & Cabling
CCTV Cameras
POS Peripherals
EMV Card Readers
Receipt Printers
Cash Drawers
Microsoft 365 Administration
Azure AD
SharePoint
Teams Phones
Endpoint Manager
Exchange Online
Windows Server
Active Directory Domain Services
Hyper-V Virtualization
Windows Deployment Services
Web, File, Print Services
Remote Desktop Configurations
VMware Virtualization
Duo Mobile MFA Administration
Endpoint Automation via ConnectWise Automate
Scripting in Java & VBS for Networking Services
Social Engineering Training
Network Design & Implementation
Industry & Government Compliance
IT Service Management Software
ConnectWise Manage
Solarwinds Service Desk
Jira ITSM
ServiceNow ITSM
Remote Desktop Support
ConnectWise Control
DameWare Remote Everywhere
Teamviewer
Point-of-Sale (POS) Systems
CenterEdge
Siriusware
OnePOS
Hotel Property Management Systems
Lightspeed
FOSSE
Opera
Network Performance Monitoring via EventSentry
Newtonian Mechanics
Fundamentals of Electricity & Magnetism
Object-Oriented Programming
Signal Processing
Digital Logic Design
Electronic Circuit Design
VLSI Circuit Design
Computer Architecture
Data Structures & Algorithms
Real Time Operating System Principles
Embedded Systems
Computer Vision
C/C++ Programming
Java Programming
Python Programming
VHSIC Hardware Description Language
MIPS Assembly
Xilinx Vivado
PSpice Simulations
Inventory Management
Loss Mitigation
Discrepancy Correction
Process/Workflow Optimization
Employer-Labour Relations
Business Accounts Auditing
Technical Writing
Global Shop Solutions ERP Software
Project Management (PM)
Waterfall PM Methodology
Critical Chain PM
PM Software (Jira Software/Work Management, Microsoft Project)
Visionary & Affiliative Leadership Styles
Earned Value Management