Provided quality lodging experiences to customers and other guests.

Utilized a hospitality Property Management System (Lightspeed) and Customer Relationship Manager (Salesforce) for hotel operations.

Bookkept all house charges, guest discounts, and service recovery refunds.

Reconciled telephone, laundry, parking, and banquet accounts.

Audited all guest revenues, allowances, projections, and expenses per business day.

Collaborated with housekeeping in room and guest management.

Oversaw cleanliness of an array of public spaces such as lavatories, guest corridors, guest recreation centers, outdoor property area, and the lobby area.

Provided housekeepers with proper equipment to perform their duties.

Assisted the front desk in providing amenities to guests.